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WhatsApp Automation That Turns Chats Into Customers

AI chatbot, broadcasts, catalog, lead nurturing and support on WhatsApp, so no enquiry waits and no lead is forgotten.

IN SHORT

WhatsApp automation uses AI chatbots and workflows on the WhatsApp Business Platform to reply to customers instantly, share catalogs, send approved broadcasts and follow up leads automatically. LYI sets up WhatsApp automation for sales, marketing and customer support.

Who is this for?

01Retail, D2C and e-commerce businesses sharing product catalogs
02Sales teams that need faster lead response and follow-up
03Service businesses handling bookings and support queries
04Schools, clinics, real estate and travel companies with high enquiry volumes

A CLOSER LOOK

What is WhatsApp Automation?

Your customers already use WhatsApp. They message at night, on weekends and during busy hours, and expect a quick answer. When replies are slow, they move on to someone else. We set up WhatsApp so it answers common questions at once, shares product details, captures lead information and hands over to your team at the right moment. Everything is connected to your CRM or sheets so nothing gets lost.

What is included

01AI chatbot: Instant, human-like answers to common questions, 24 hours a day.
02Broadcast messaging: Send offers and updates to opted-in customers using approved templates.
03Product catalog: Let customers browse products and ask questions inside the chat.
04Lead nurturing: Automatic follow-up sequences that move prospects toward a decision.
05Support workflows: Ticket creation, status updates and smooth handover to human agents.

THE PROCESS

How it works

Plan. We map your customer journeys and common questions.

Set up. We configure the WhatsApp Business Platform, chatbot and templates.

Connect. We link chats to your CRM, sheets or order system.

Optimise. We review conversations and improve responses over time.

Example use cases

01A property enquiry is answered instantly and a site visit booked
02A new lead receives a welcome message and three timed follow-ups
03A customer asks about an order and gets the status without waiting
04A festive offer is sent to opted-in contacts using an approved template

Why choose LYI for WhatsApp Automation

01Compliance-minded: We follow WhatsApp Business policies, including opt-in and approved message templates.
02Connected to your business: Chats feed into your CRM and reports, not a silo.
03Human handover: Complex or sensitive chats go to your team smoothly.

COMMON QUESTIONS

Frequently asked questions

What is WhatsApp automation?

It is the use of AI chatbots and automated workflows on WhatsApp to answer customers, share information, send updates and follow up leads without manual effort.

Can I send bulk messages on WhatsApp?

Yes, to contacts who have opted in, using templates approved by WhatsApp. We help you set this up in line with WhatsApp Business policies.

Can the chatbot hand over to a human?

Yes. You can set rules so complex, urgent or sensitive chats are passed to your team with the full conversation history.

Will it connect with my CRM?

Yes. We can send leads and chat data to your CRM, spreadsheets or other business tools.

Which businesses benefit most?

Any business with frequent customer enquiries, such as retail, real estate, education, healthcare, travel and services, can see faster responses and better lead follow-up.

NEXT STEP

Ready to get started?

Tell us how customers contact you today. We will show you how to automate it.

Get a WhatsApp Automation Demo

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